For Complaints & Suggestions
Call us
All Network Users: +92-(021 / 042 / 051)-111-003-737
Telenor Network Users: 3737
FAX: +92 21 343 255 51
For merchants 345-545 (accessible from Telenor numbers)
Write to us
For general queries info@easypaisa.com.pk
For media related queries: press.center@telenorbank.pk
For complaints: complaints@easypaisa.com.pk
Note
0347, 051-8166001 / 042-3333-0347 / 0343-3737-111 are the ONLY official outbound numbers for calls
Complaint Guidelines: Complaint Guidelines Complaint
Lodgment Form: Complaint Lodgment Form
Contact Persons Details Handling eCIB and Politically Exposed Person Complaints: Contact Persons Details
SBP Sunwai Portal Link: https://sunwai.sbp.org.pk/
Office addresses
Head Office
19-C, 9th Commercial Lane, Main Zamzama Boulevard, DHA Phase 5, Karachi – 75350, Pakistan.
Regional Office Lahore
3rd Floor, Telenor Regional Headquarters, AAA Complex, 35-B, Sector XX, Phase-III, Main Khayaban-e-Iqbal, DHA, Lahore, Pakistan.
Regional Office Islamabad
21 Fazeelat Arcade, G-11 Markaz, Islamabad.
Regional Office Karachi
Building No A-14, Trade Center, K.C.H.S, Block 7/8, Karachi Union Karachi.
Postal Address:
Manager Customer Services & Quality Assurance Easypaisa digital Bank Ltd, Building No A-14, Trade Center, K.C.H.S., Block 7/8, Karachi Union, Karachi.
Thank you for reaching easypasia. Your query has been forwarded to the concern team. In case you do not receive response within 2 working days of your query, you may email to complaints@telenorbank.pk or contact our 24/7 Helpline at 042111003737
