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Report a Fraudulent Issue

1. A customer can visit any Telenor Sales & Service Center, Franchise and Tameer Micro Finance Bank Branch to fill and submit a "Fraud Complaint Form"

2. Write a Fraud complaint and post it on

Complaint resolution Unit

Regional Office
Tameer Micro Finance Bank
 38, Civic Center Barkat Market New Garden Town
Lahore - Pakistan


3. Write an email and send it to fs.fraud@tameerbank.com

4. Send a Fax of a Fraud Complaint on (042) 35941583. Click here to download the "Fraud Complaint Form"

5. Call our 24/7 helpline

  •     345 for Telenor customers: 345
  •     111-345-100 for other customers (non-Telenor)
  •     345-545 for easypaisa Merchants


 
Note: A copy of the Customer CNIC needs to be provided with all Fraud Complaints.

Fraud Complaint Form

Call Us

Call us anytime you have a query regarding your Telenor mobile subscription and our Customer Relations' Officers will try their best to solve your problem on the phone.

  • You can reach us by dialing 345 from your Telenor number or 042 111 345 100 and 051 111 345 100 from a landline number if you are calling from outside Islamabad and Lahore.
  • If you are calling from Islamabad, Rawalpindi and Lahore dial 111 345 100 .
  • If you are calling from another country please dial +92 42 111 345 100 or +92 51 111 345 100 .

Telenor Customer Relations is at your service 24 hours a day 365 days a year! And we mean that, so give us a try.

When you dial 345 you will be connected to the Interactive Voice Response System (IVR).

Head office

Address: 13-K, Moaiz Center, F-7/Markaz Islamabad, Pakistan
Phone: +92 51 111 345 100
Fax:+92 51 2651923

Regional Office

Address: 38 Civic Centre (1st Floor) Barkat Market Garden Town Lahore,
Phone:(042) 5862915, 5833896

Tameer Microfinance Bank

Head Office

Address: 15-A Block 7/8 Central Commercial Area, K.C.H.S. Union, Karachi,
Phone: (021) 111 111 004

Commercial Division

Address: Telenor Pakistan 38 Paris Plaza, Markaz F-11, Islamabad, Pakistan
Phone: +92 51 111 345 100
Fax:+92 51 2652960